Assessing IT-investments: costs, benefits, risks
نویسندگان
چکیده
Many methods aimed at cost-benefit analysis for IT-projects can be found in literature. These all have one thing in common: actual usage is limited. In our view this is due to two factors: the criteria to take into account in the analysis are fixed and the process to support the analysis is lacking or at least flawed. In this paper an approach towards costbenefit analysis will be described that explicitly takes account of these two factors. First, a framework to support the identification of locally relevant criteria will be described. Secondly, a process to support the analysis that takes into account human factors is presented. Some results from practice will be presented to illustrate the approach.
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